Whilst not all clients have experienced making a claim on their PI policy, when they have, they quickly appreciate the vital importance of an efficient and pro-active claims service from their broker and their insurer. There can be nothing more frustrating than an insured having to placate a disgruntled client, whilst pressing for responses from a broker or insurer.

We are here to assist the claims process, from initially ensuring where possible that indemnity under the policy is confirmed by the insurer, to “handholding” and protecting the insured’s interests as the claim is resolved. We are the conduit between the insured, the retail broker and the insurer. 
We are in the insured’s corner, making submissions to the insurer and dealing with the insurer’s appointed solicitors. We don’t back down and are very proactive.
We are also happy to provide risk management advice as required by our clients.
© 2021 PI Direct. Website Design Brisbane. Monday 12 Apr, 2021